Support FAQ

U.S. Shipping

As you plan your purchases and to ensure that you receive your shipment on time and with your optimal ship method, please refer to the information below:

U.S. Ship Methods:

USPS Media Mail (allow 5-30 business days)

UPS SurePost (4-9 business days)

UPS Ground (1-5 business days)

2nd Business Day Air (2 business days)

Next Business Day Air (1 business day)

When items are in stock, orders placed before 11am CT should ship out the same business day that your order is placed from our Illinois-based warehouse. Items ordered together with pre-order items often ship separately and before the items on pre-order unless otherwise indicated.

International Orders

Word on Fire strives to maintain and grow its global retail options through multiple regional fulfillment sites in addition to its United States headquarters. Our current fulfillment regions include the European Union, Ireland, Canada, and Australia/New Zealand. 

For optimal ship times and rates, place your Word on Fire orders in the online store that serves those geographically closest to your country of residence:

Europe Store

Australia Store

Canada Store

Returns

Please visit this page to set up your return or exchange: https://word-on-fire.returnly.com/
Products may be returned or exchanged if they were purchased within the last 90 days, are unused, and remain in their original packaging. For any needed apparel returns or exchanges, please email [email protected]

Wholesale

For all the details about establishing a wholesale retail account with Word on Fire, please email [email protected]

Specially-priced bundle offers are not available for wholesale orders. Materials on wholesale purchase orders are for final sale only.

We also kindly ask that you complete this survey: https://forms.gle/m78oshY7X5XwXgmS9

We look forward to hearing from you!

Donations

To make a one-time or recurring donation to Word on Fire Catholic Ministries, please visit the page Wordonfire.org/Donate. If you would like any assistance, you can email [email protected] or call 866-928-1237 ext. 3 toll-free.  

The generosity of our donors sustains the ministry at every level and allows us to continue the evangelical work of Bishop Barron and create the content that proclaims Christ to the culture. 

All donations are tax deductible. Word on Fire is a 501(c)(3) non-profit organization.

Word on Fire Institute

The Word on Fire Institute was established in 2018 as a community of evangelist members driven to enhance their knowledge of the Faith and skills in apologetics. 

Monthly membership includes a growing collection of expert-led courses, group discussion forums, an All-Access Pass to all content on WOF Digital, a subscription to the quarterly Evangelization & Culture journal, and gifts when you join.    

For support with your membership or other inquiries, you can email [email protected] or call 866-928-1237 ext 2.

Speaking Requests

Kindly complete the form on this page to request that Bishop Barron speak at your event or interview: WordonFire.org/Speaking

Please be aware that Bishop Barron’s busy schedule is carefully planned well ahead of the time of each event. And unfortunately, Bishop Barron receives many requests for potential engagements, but he simply cannot fit in each one. However, he will certainly add each one to his prayers!

More Info

Can’t find what you’re looking for? You can call our team toll-free Monday-Friday between 9AM-5PM at 866-928-1237.

You can also send an email:

Products and orders: [email protected] 

General inquiries and content requests: [email protected]

Information or assistance with the Word on Fire Institute: [email protected]

Donation information or assistance with your contribution: [email protected]

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